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REFUND & CANCELLATION POLICY

PiggyPlanr — Budget Planning Tool

Effective Date: 15 March 2026 | Last Updated: 28 August 2026

1. Free Trial

PiggyPlanr offers a 14-day free trial to all new users. During the trial period, you have full access to all features. No payment information is required to start the trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

2. Subscription Plans

PiggyPlanr offers paid subscription plans with different billing periods (monthly or annual) and different feature levels. The plans, prices (including VAT), introductory offers and billing periods that apply to your purchase are the ones displayed at the time of purchase, in the app or on the website. Introductory offers are available once per user.

3. Automatic Renewal

All subscriptions renew automatically. You will be charged at the beginning of each new billing cycle using the payment method on file with our payment provider or, for subscriptions purchased in the iOS or Android app, via your Apple ID or Google account. To avoid being charged for the next period, you must cancel before the renewal date.

4. How to Cancel

You can cancel your subscription at any time through:

  • Your PiggyPlanr account settings.

  • The billing portal of our payment provider.

  • For subscriptions purchased in the iOS or Android app: the subscription settings of your Apple ID (Settings, then Subscriptions) or your Google Play account (Play Store, then Payments and subscriptions). This is the only way to cancel those subscriptions; we cannot do it for you.

Upon cancellation, your subscription remains active until the end of the current billing period. After that, your access will be suspended but your data will be retained for one (1) year.

5. Refund Policy

No refunds or credits are provided for:

  • Partial months or years remaining on a cancelled subscription.

  • Account deletion during an active subscription period.

  • Switching from an annual plan to a monthly plan.

This applies to subscriptions purchased directly through our website. For subscriptions purchased through the App Store or Google Play, refunds are assessed and processed exclusively by Apple or Google under their own policies. Request them via reportaproblem.apple.com or the Google Play order history. We cannot grant or refuse them.

6. Right of Withdrawal (EU Consumers)

Under EU consumer protection law, you have a 14-day right of withdrawal for online purchases. However, when you subscribe to PiggyPlanr and request immediate access to the Service, you expressly consent to the immediate provision of the digital service and acknowledge that you waive your right of withdrawal. This consent is obtained through an explicit confirmation at the time of purchase. For purchases through the App Store or Google Play, this is handled through the store's own checkout and withdrawal procedure.

7. Account Deletion During Active Subscription

If you delete your account during an active subscription period, the subscription will be terminated immediately. No refund or credit will be issued for the remaining period. All data will be permanently and irreversibly deleted.

8. Contact

For questions about cancellations or refunds, please contact us at info@piggyplanr.com.